How can I make a reservation?
From our homepage, you can either use our reservation form.
How can I change the pickup time, add or remove a passenger what I have to do?
In order to ensure best service, we recommend that you communicate any change regarding schedule, passengers and luggage because you may need a different car. To modify a reservation, please refer to the next FAQ.
May I cancel or modify my reservation?
You can change or cancel your reservation until the driver departs for the agreed meeting location. For changes or cancellations before 48 hours of your scheduled arrival, please contact us by phone. For assistance required within 48 hours from your scheduled arrival, contact us only on the phone number you received by email a few days before your arrival.
Is the price shown per person or per car?
Prices are always per car, not per person.
Is the price FIXED and FULLY INCLUSIVE? Are there any extra charges to pay?
According to our policy we give a fixed price, without hidden charges, so you pay the price shown. There are no extra charges for diversion or traffic jams.
Will I have to tip the driver?
Since your fare includes everything, tips are not mandatory, but, if you are satisfied with the service received and you would like to tip the driver, you are welcome to do so.
Meeting Location FAQ
Where will the driver wait for me?
Normally the driver waits in the arrival hall just in front of the airport's exit doors. He will hold a sign with the name indicated on the reservation form.
What do I need to do if my flight is delayed or cancelled?
Please don't worry about that, we monitor the flights continuously. In case of delays we reschedule your reservation in order to make sure that one of our drivers will meet you.
What happens if I cannot locate the driver?
You can call the phone indicated on the confirmation email provided a few days before your arrival and you will be assisted.
How long will the driver wait for me, while I pass the immigration & custom gates?
The driver will wait for a maximum of one hour after the aircraft's actual landing time. The driver will call you on the mobile phone indicated on the booking form. Only if the driver is not able to contact you, he will leave the agreed meeting location. In case you get stuck for more time than usual while clearing customs and immigration, collecting luggage or filling-out a lost baggage file, be sure to call us on phone number supplied via email a few days before your arrival. In this way the driver he will wait longer for you.
Is there the possibility that I will be sharing the car with unknown people?
Since our transfers are always private, we do not organize collective taxis. For this reason You will not have to share your car with anyone other than the travel companions specified on your reservation form.
Do you provide infant or child safety seats?
Yes, they are available free of charge. Be sure that you specify the children's age on the booking form in order to allow us to have the proper seat on the car